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Performance Guarantee

Should the Scale Manager water conditioner not comply with our claims 2 months after installation, please contact your authorised supplier. If the fault cannot be corrected the authorised supplier will refund the purchase price in full.

Product Guarantee

Assuming fair wear and tear, Scale Manager carries a Lifetime no quibble guarantee against component failure or manufacturing defects. In the event of a breakdown, return the unit to the supplier for repair or replacement. This guarantee applies for the life of the purchaser.

We will not be responsible for any consequential damage, in particular damage caused by limescale or the removal of limescale.  Nor can we guarantee damage to the equipment caused by electrical spikes and surges.

The power supply is guaranteed against component failure or manufacturing defects for a period of 2 years.


CE Approval:- Scale Manager has also gained approval to industrial specification, which is a higher standard than required for the domestic market. This ensures Scale Manager has met all the European safety and emission standards. It will not interfere, or impede in any way the normal operation of any other electrical device, and is not susceptible to any external emissions.

We are a company dedicated to caring for our customers and you can be assured our primary objective is to ensure that you will be totally satisfied with our products and service.

Cancellations Policy

You can cancel an order and return any goods should they have been dispatched up to 14 days from receipt.

Returns Policy

Please check the goods on delivery and ensure that they are supplied correctly. If any of the goods prove to be unsuitable please return them within 14 days in the original packaging and in a resalable condition for a full refund.

Privacy and Data Protection

We conform to the requirements of the Data Protection Act, 1998 and with the SafeBuy strict codes of practice.


In order to provide our customers the highest security, we process all our online card transactions through Sagepay.

Barclaycard merchant services rules

Under Barclaycard merchant services rules, the guarantee for credit/debit card purchases is one year should Waltham Electronics cease trading.

The above is in addition to and does not affect any statutory or other rights of consumer purchase.

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